FAQ

 

Q. Why does the website look different and how does this affect me?

A. Not only have we upgraded our website to give our customers the best online experience but we have moved our customer service and shipping warehouse to the US!  This means faster shipping, faster returns/refunds and better customer service! 

 

Q. How do I contact Sergio Tacchini customer service?

A. You may contact us via our Contact Us Form or email us at help@sergiotacchini.com
To reach our Customer Service Department by phone/text:  1-833-SERGIOT (1-833-737-4468).
Our hours of operation are Monday - Friday 10 am - 5 pm (EST)

 

Q. Why should I create a Sergio Tacchini account?

A. We encourage all  customers to create an online account. Your personal information will be password protected however it can be easily accessed by you for ease of ordering each time you return to the site. With an account you will be able to check the status of a current order and review all past orders with a simple login.

 

Q. What size should I order?

A. Sergio Tacchini is a European brand and therefore apparel tends to run on the slim side. If you are unsure of what size to order please refer to our size chart. Please note that the size chart is based on body measurements not standard US sizes. 

 

Q. How many days do I have to process a return? 

A. We accept returns within 30 days of delivery.  Returns requested outside of this window cannot be processed. Merchandise must be unworn, unwashed with original tags attached for a full refund. See Returns and Refunds.

 

Q. Who is responsible for return shipping costs?

A. Return shipping costs will be charged to the Sergio Tacchini account provided that the customer uses a free shipping label issued by customer service (see below).  Sergio Tacchini does  charge an $8.00 handling fee to process the return.  This fee may be waived if the item contains a manufacturer’s defect or the wrong item was shipped. The handling fee will be deducted from the amount of your refund If the purchased item arrives damaged or is defective you must contact customer service within 3 days from date of receipt.  Customer service will require a photo of the damaged or defective item.

 

Q. How do I get a free return shipping label?

A. Please email help@sergiotacchini.com with the following information a) your name, b) order number and c) the reason for the return and one of our customer service representatives will  send you a free return shipping label.

 

Q. How many days does it take to receive  my refund?

A. Once your return is received, inspected and approved by our quality control team we will process your refund. The return handling fee of $8 and any shipping charges you may have incurred will be deducted from the refund amount. Your refund will automatically be applied to your credit card or original method of payment, within 10 business days from our receipt of the merchandise.

 

Q. What should I do if I haven’t received my refund in 10 business days?

A. Please note that there are often delays from the time we process a refund to the time a bank or credit card company properly reflect this transaction on your account.  However, if after 15 business days from our receipt of the returned item you have not received a refund, please contact us at help@sergiotacchini.com.

 

Q. I ordered the wrong size or item, how can I exchange it for the correct item?

A. At this time Sergio Tacchini does not accept any online exchange requests. Please process your return and place a new order. Please have your order number available in order to proceed with return.  The order number you will use, is the one found in your confirmation email that you received when the order was originally placed 

 

Q. My tracking number shows no shipping progress or does not work what should I do?

A. If you just received your tracking number please wait a few hours for shipping progress.  If progress never appears please contact customer service for help with this issue.